Taking and Attaching Screenshots
Step 1 – Taking a Screenshot
Normal use
- Launch the Snipping Tool
- Open the Start Menu.
- Start typing “snipping tool” and it will appear in the search results.
- Select an appropriate mode, then click New.
- Click the desired window or screen, or draw the desired region. The screenshot will appear in the snipping tool.
- Click File, Save As, and save the screenshot in a place you can remember, such as the Desktop.
Capturing Snip of a Menu
- Open the Snipping Tool.
- Open the desired menu.
- Press Ctrl-PrtScn (some keyboards require the blue Fn key to activate the Print Screen key, so the combination would be Ctrl-Fn-PrtScn).
- Draw a rectangle around the desired area.
- Click File, Save As, and save the screenshot in a place you can remember, such as the Desktop.
Step 2 – Attaching to a Ticket
After you’ve saved a screenshot file, it can be attached to a new or existing ticket.
New Ticket in Portal
- At the bottom of the new ticket form, click the Attach a file button.
- Navigate to where you saved the file, select it, and click Open.
- The file name will appear next to the Choose File button, and the screenshot will be sent when you click Submit.
Repeat for any additional screenshots.
Existing Ticket in Portal
- At the bottom of the add comment form, click Choose File.
- Navigate to where you saved the file, select it, and click Open.
- The file name will appear next to the Choose File button, and the screenshot will be sent when you click Submit.
New and Existing Tickets by Email
- When creating new tickets by sending an email to itsupport@harrisburgpa.gov, or when replying to a message for an existing ticket, screenshots can be added by attaching them to the email.
- The system will accept multiple attachments in one email.